Refund policy

30-Day Satisfaction Guarantee

Try Trager. If it isn't for you, tell us within 30 days of delivery and we'll refund you — even if you've opened it.

• Opened product: covered by the guarantee. We refund the purchase price within 30 days of delivery, and you do not need to ship anything back.
• Unopened, unexpired product: may be returned within 30 days of delivery for a refund of the purchase price. Original shipping costs are non-refundable, and return shipping is the customer's responsibility unless the product arrived damaged or incorrect.
• How to start: email info@tragerbeverages.com with your order number.
• Timing: approved refunds are issued to the original payment method within 5–10 business days.
• Limit: the satisfaction guarantee applies once per customer or household. It covers a genuine trial of the product, not repeat ordering and refunding.

Damaged or Lost Shipments

• If your order arrives damaged, email info@tragerbeverages.com within 14 days of delivery with photos of the damage and we will arrange a replacement or refund.
• If tracking shows delivery but you did not receive your order, contact us within 14 days so we can investigate with the carrier.

Subscription Orders

Canceling a subscription does not entitle you to a refund for shipments already processed or in transit — but any delivered order is still covered by the 30-Day Satisfaction Guarantee above. See our Subscription & Cancellation Policy for how to cancel, pause, or skip.